This Terms & Conditions Agreement (“Agreement”) is entered into between Erin McEwen, on behalf of upannaway, an independent affiliate of Departure Lounge LLC (“Advisor”), and the undersigned client (“Client”). By engaging Advisor’s services, Client agrees to the following terms and conditions on behalf of themselves and all members of their traveling party.

1. CONSENT TO USE CREDIT CARD INFORMATION. Client authorizes Erin McEwen, on behalf of upannaway, to charge Client’s credit card for securing travel bookings. No charges will be made without Client’s explicit approval for each transaction.

2. SCOPE OF SERVICES. Erin McEwen, on behalf of upannaway, provides customized travel planning services, including itinerary development, accommodation and transportation reservations, activity and dining recommendations, and concierge support. Advisor acts solely as an intermediary between Client and third-party travel suppliers (including but not limited to airlines, hotels, tour operators, and transportation companies). Advisor is not the source or provider of the travel services requested and shall not be held liable for the acts or omissions of any third-party supplier.

3. PLANNING FEES AND PAYMENTS. Advisor’s professional planning fees are non-refundable and must be paid in full prior to the commencement of services. Such fees compensate Advisor for consultation, research, itinerary design, and administrative services, and do not constitute payment toward the cost of Client’s travel. Additional fees may be assessed for excessive planning hours, modifications requested after initial authorization, requests made during travel, requests received outside of regular business hours, or extended meetings. Client accepts full responsibility for any costs associated with services requested verbally or in writing, including by email, text, or telephone.

4. HOTEL BOOKINGS ARE REQUIRED. Client acknowledges that Advisor requires all hotel accommodations to be booked through Advisor as a condition of service. Advisor will not provide services for trips in which accommodations are arranged through Airbnb or similar platforms, or in which Client elects to book hotels directly, with points, or through any channel outside of Advisor.

5. REVIEW OF DOCUMENTS. Client shall review all travel documents provided by Advisor immediately upon receipt. It is Client’s responsibility to verify the accuracy of names, dates, and other details, and to notify Advisor of any discrepancies without delay. Names on reservations must match government-issued identification. Advisor shall not be liable for losses or denial of services resulting from inaccurate or incomplete information supplied by Client.

6. AUTHORIZATION, PRICING, AND SUPPLIER TERMS. No reservations will be made without Client’s prior authorization. All bookings are subject to the terms, conditions, and pricing of the relevant supplier(s). If, after authorization is obtained, the total cost of a reservation increases by three hundred dollars ($300) or less, Advisor is authorized to proceed with the booking and will notify Client of the change. Any increase greater than three hundred dollars ($300) requires further approval from Client before Advisor finalizes the booking.

7. RISKS OF TRAVEL. Client acknowledges that travel may involve inherent risks, including but not limited to risks associated with acts of God, terrorism, pandemics, unsafe conditions, illness, weather events, strikes, civil unrest, or governmental actions. Advisor has no special knowledge of such risks and assumes no responsibility for them. Client is solely responsible for reviewing current travel advisories and restrictions prior to departure, including but not limited to information available from the U.S. Department of State (www.travel.state.gov), the Centers for Disease Control and Prevention (www.cdc.gov/travel), and the International Air Transport Association (www.iatatravelcentre.com).

8. TRAVEL REQUIREMENTS. Client is solely responsible for compliance with all passport, visa, vaccination, health, and entry/exit requirements applicable to their travel. Many countries require passports to remain valid for at least six (6) months beyond the date of entry. Certain jurisdictions impose additional requirements for minors or restrictions on individuals with criminal histories. Failure to comply with applicable requirements may result in denied boarding or entry, fines, or deportation, all at Client’s sole expense.

9. AIRLINE CHECK IN. Client shall arrive at airports in accordance with carrier guidelines, generally no less than one (1) to one and one-half (1.5) hours prior to domestic departures and two (2) to three (3) hours prior to international departures. Advisor shall not be liable for losses arising from Client’s failure to arrive at the airport within the carrier’s required check-in timeframe.

10. CHANGES, CANCELLATIONS, REFUNDS. Any modification or cancellation of Client’s travel arrangements may result in penalties imposed by the relevant supplier(s). Refund policies are governed exclusively by the supplier(s) and are outside of Advisor’s control. Airline tickets generally hold no value after departure if unused. Advisor’s professional service fees are strictly non-refundable. Advisor reserves the right to charge processing fees for cancellations, rebookings, or rescheduling in addition to supplier-imposed penalties.

11. HOTEL AND SUPPLIER ERRORS. Hotels are typically confirmed on a deposit or guaranteed payment basis. Cancellation rules vary by property. Advisor shall not be liable for errors made by suppliers, including but not limited to errors in the number of nights booked, meal plan inclusions, taxes, exchange rates, or other supplier-provided details.

12. TRAVEL INSURANCE. Advisor strongly recommends that Client purchase comprehensive travel insurance, particularly for medical coverage. Client must either provide proof of insurance or formally decline coverage in writing. The terms of coverage are dictated solely by the insurance provider. Advisor makes no representations regarding the scope of any policy and shall not be held liable for exclusions or denials of claims, including but not limited to exclusions related to pandemics, pre-existing conditions, or supplier insolvency.

13. PRIVACY OF INFORMATION. Advisor will maintain Client’s personal and payment information in strict confidence. Information will be disclosed only to suppliers as necessary to secure bookings and will not be shared with any other third party without Client’s consent.

14. COMMUNICATION AND SUPPORT. Advisor shall respond to Client inquiries within a reasonable timeframe during normal business hours. Urgent matters must be directed to the relevant supplier or emergency contacts provided in the travel documentation. Requests made outside of Advisor’s standard business hours may incur additional fees.

15. CHARGEBACKS AND DISPUTES. Client agrees not to initiate a chargeback or payment dispute for any authorized transaction without first making a good-faith effort to resolve the matter directly with Advisor.

16. GOVERNING LAW AND DISPUTE RESOLUTION. This Agreement shall be governed by and construed in accordance with the laws of the state in which Advisor is domiciled. Any dispute arising under this Agreement shall be submitted first to mediation, and if not resolved, to binding arbitration, prior to the initiation of any litigation.

By engaging the services of Erin McEwen, on behalf of upannaway (“Advisor”), and authorizing Advisor to make travel arrangements on their behalf, Client acknowledges that they have read, understood, and agreed to be bound by the terms and conditions set forth herein. This Agreement shall remain in full force and effect for all transactions related to Client’s travel arrangements with Advisor.